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Course / Course Details

Administer Intelligent Service Cloud Solutions (ADX361)

Salesforce

By - Super admin
0 students
N/A
(0)

Course Requirements

At the end of this course, you’ll be able to:

● Implement Omni Channel.

● Create Omni-Channel Flows using the Flow Builder.

● Set up, create, and promote an engaging customer

Experience Cloud site.

● Set up a Digital Engagement channel.

● Learn about Natural Language Processing (NLP) and

configure an Einstein Bot.

● Learn about AI, and Einstein for Service Predictive and

Generative AI capabilities.

Course Description

Course Outline

LESSON 1:

Implement Omni-Channel

LESSON 2:

Routing with Omni-Channel

Flow

LESSON 3:

Set Up a Self-Service Site with

Experience Cloud

LESSON 4:

Set Up Digital Engagement

LESSON 5:

Create Einstein Bots

LESSON 6:

Einstein AI - Predictive

LESSON 7:

Einstein AI - Generative

LESSON 8:

A Look at

Course Outcomes

At the end of this course, you’ll be able to:

● Implement Omni Channel.

● Create Omni-Channel Flows using the Flow Builder.

● Set up, create, and promote an engaging customer

Experience Cloud site.

● Set up a Digital Engagement channel.

● Learn about Natural Language Processing (NLP) and

configure an Einstein Bot.

● Learn about AI, and Einstein for Service Predictive and

Generative AI capabilities.

Course Curriculum

10 chapters
2 lectures
0 quizzes
N/A total length

Toggle all chapters

1 EXERCISE GUIDE

10 Min

EXERCISE GUIDE

2 STUDENT GUIDE

10 Min

STUDENT GUIDE

Instructor

Super admin

As the Super Admin of our platform, I bring over a decade of experience in managing and leading digital transformation initiatives. My journey began in the tech industry as a developer, and I have since evolved into a strategic leader with a focus on innovation and operational excellence. I am passionate about leveraging technology to solve complex problems and drive organizational growth. Outside of work, I enjoy mentoring aspiring tech professionals and staying updated with the latest industry trends.

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Duration N/A
Lectures 2 lessons
Enrolled 0 students
Category: Salesforce
0 Quizzes
Language: English
Skill Level Intermediate
Certificate of Completion
Full lifetime access

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